When installing updates through the Autodesk Desktop App, the update installation hangs or fails, possibly with a "Install failed" error message. The same update installs successfully if downloaded and installed manually from an Autodesk accounts page.
To resolve this try the following:
- Disable Internet security software (e.g., Lenovo Solution Center, Intel Management and Security Status) that are running on the system.
- Change the location of the download folder to a local folder on a hard drive (i.e., C:\Autodesk) (see To Change the Location of the Downloads Folder).
- Uninstall Autodesk Desktop App from Control Panel.
- Reinstall Autodesk Desktop App.
As an alternative, download and install the updates from your Autodesk account