Troubleshooting

"License checkout timed out. What do you want to do?" when launching Autodesk 2020 or newer software on Windows
Issue: When starting an Autodesk 2020 or newer product on Windows, after several seconds a message such as the following appears and the program must clos...
Thu, 20 May, 2021 at 2:52 PM
Perform a clean uninstall
When the installation of an Autodesk product fails, you may need to perform a clean uninstall before you can install successfully. A clean uninstall removes...
Thu, 20 May, 2021 at 3:17 PM
Uninstall using the Microsoft Installation Troubleshooter
You may have trouble reinstalling software under the following circumstances: Some components of the previous install were not removed when you uninstalle...
Thu, 20 May, 2021 at 3:18 PM
How to set exceptions for Autodesk Network License Manager in Windows Firewall
Issue: How to set exceptions for Autodesk Network License Manager in Windows Firewall. Solution: Autodesk Network License Server uses the first availa...
Thu, 20 May, 2021 at 3:32 PM
Convert a trial to a subscription
To keep using trial software after it has expired, you need to subscribe and activate it, you cannot extend the trial period. Trial versions follow the same...
Thu, 20 May, 2021 at 3:40 PM
Which URLs/Protocols need to be allowed for Autodesk Subscription Licensing
Issue: How to allow specific URLs or protocols for Autodesk subscription licensing to pass through a firewall or proxy system and operate correctly. Solu...
Thu, 20 May, 2021 at 4:15 PM
Autodesk File Viewers
Autodesk Online Viewer Multiple File Types View 50+ file formats in your browser. No download or plug-in needed. Secure. Sign ...
Fri, 21 May, 2021 at 3:35 PM
Autodesk product is flagged as "Installed" and the Install button is grayed out
Issue: During installation of Autodesk software, the application is flagged as "Installed" and the Install button is grayed out, not allowing the...
Fri, 21 May, 2021 at 3:38 PM
"Contact your administrator to request permission to use this product" when launching Autodesk software
Issue: After downloading and installing Autodesk software, the following messages may appear when starting the program: "Contact your administrator t...
Fri, 21 May, 2021 at 3:54 PM
Update fails when installed with the Autodesk Desktop App
Issue: When installing updates through the Autodesk Desktop App, the update installation hangs or fails, possibly with a "Install failed" error m...
Fri, 21 May, 2021 at 3:56 PM